Frequently Asked Questions
Find answers to common questions about our fashion store
What is your shipping policy?
We offer free shipping on orders over $50 within the United States. Standard shipping takes 3-5 business days, and expedited shipping (1-2 business days) is available for an additional fee. International shipping is available to select countries.
What is your return policy?
We offer a 30-day return policy for all items in original condition with tags attached. Items must be unworn and in their original packaging. Return shipping is free for defective items, and customers are responsible for return shipping costs for other returns.
How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our website or the carrier's website. You can also check your order status by logging into your account.
What sizes do you offer?
We offer a wide range of sizes from XS to 3XL for most items. Each product page includes a detailed size chart to help you find the perfect fit. If you're unsure about sizing, our customer service team is happy to help.
Are your products sustainable?
Yes! We're committed to sustainable fashion. Many of our products are made from eco-friendly materials like organic cotton and recycled fabrics. We work with suppliers who share our commitment to ethical manufacturing and environmental responsibility.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping costs and delivery times vary by destination. Customers are responsible for any customs duties or taxes that may apply to their orders.
How can I contact customer service?
You can reach our customer service team via email at support@fashionstore.com, phone at +1 (555) 123-4567, or through our contact form. We typically respond to emails within 24 hours and are available by phone Monday-Friday, 9 AM-6 PM EST.
Do you have a loyalty program?
Yes! Our loyalty program offers exclusive discounts, early access to sales, and special perks for frequent customers. You can sign up for our newsletter to stay updated on the latest offers and new arrivals.
Still have questions?